Brighter Futures

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Maintaining Building Safety

COMPLAINTS RELATIVE TO 
THE SIZE OF THE LANDLORD 
 (PER 1,000 homes)

COMPLAINTS RELATIVE TO 
THE SIZE OF THE LANDLORD 
 (PER 1,000 homes)

STAGE 1: 1.78%

STAGE 2: 0%

COMPLAINTS responded to within complaint handling code timescale

COMPLAINTS responded to within complaint handling code timescale

STAGE 1: 100%

STAGE 2: N/A

Anti-social behaviour cases relative to the size of the landlord (per 1,000 units)

Anti-social behaviour cases relative to the size of the landlord (per 1,000 units)

ABS: 227.45

HATE: 0

Homes that do not meet the decent homes standard

Homes that do not meet the decent homes standard

0%

repair completed within target timescale

repair completed within target timescale

NON-EMERGENCY: 98.20%

EMERGENCY: 100%

Maintaining Building Safety

COMPLAINTS RELATIVE TO 
THE SIZE OF THE LANDLORD 
 (PER 1,000 homes)

COMPLAINTS RELATIVE TO 
THE SIZE OF THE LANDLORD 
 (PER 1,000 homes)

STAGE 1: 1.78%

STAGE 2: 0%

COMPLAINTS responded to within complaint handling code timescale

COMPLAINTS responded to within complaint handling code timescale

STAGE 1: 100%

STAGE 2: N/A

Anti-social behaviour cases relative to the size of the landlord (per 1,000 units)

Anti-social behaviour cases relative to the size of the landlord (per 1,000 units)

ABS: 227.45

HATE: 0

Homes that do not meet the decent homes standard

Homes that do not meet the decent homes standard

0%

repair completed within target timescale

repair completed within target timescale

NON-EMERGENCY: 98.20%

EMERGENCY: 100%

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